Lost and Found Policy at Hotel Establishments

1. In accordance with the Federal Penalties Law, handing over a found item to the finder is considered a crime.
2. Hotel establishment should deliver old found items to the police warehouse belonging to the General Administration for Community Service located in Al Qusais area. The contact person is Lt Khalid Al Hosani, telephone: 04 2581719 / 050 3311366.
3. Lost items cannot be classified by the Police as valuable and non valuable since an item may have a sentimental value to its owner much higher than the material cost.
4. Hotel establishments must abide by the following procedures:
a. The hotel establishment must record all the lost items in a log available for police inspection.
b. After three months, all the found items must be handed to the nearest police station. For example, Marriot Hotel Station should hand over found items to Muraqabat Police Station; where as Shangri La Hotel should deal with Bur Dubai Police Station. Found items shall be kept at the Police warehouse for a period of 3 months after which they would be auctioned and the income would be given to charity.
c. Hotel establishments must inform their guests about the lost and found policy on the hotel website, so that the guest may know the course of action the hotel establishment would take.
  For further queries, please contact the Tourist Security Department at Toll Free number 800 4438.

Thank you for your kind cooperation.